Job Description

Spanish Translator / Interpreter

Spanish-English Interpretation & Translation | In person, video, and telephone

STEPS Behavioral Health is seeking a professional and compassionate Spanish Translator/Interpreter to support effective communication between clients, families, Behavior Technicians/Registered Behavior Technicians (BTs/RBTs), Board Certified Behavior Analysts (BCBAs), and other members of the STEPS team.

This position provides Spanish-English interpretation in person, by video, and by telephone, depending on the needs of the client, family, and clinical team. The Translator/Interpreter will also provide written translation of client-facing materials, including new patient intake documents and ongoing client and family communications.

Because this role involves access to confidential client and health information, the Translator/Interpreter must maintain strict confidentiality and comply with HIPAA and STEPS privacy and security requirements at all times.

Essential Duties & Responsibilities

• Provide accurate and professional Spanish-English interpretation between clients, families, and STEPS team members.
• Interpret conversations involving BTs/RBTs, BCBAs, clients, parents, caregivers, and other authorized individuals.
• Provide interpretation services in person, through video conferencing, or by telephone, depending on the situation.
• Support communication during new client intake and onboarding, clinical meetings, caregiver discussions, scheduling conversations, and other client-related interactions.
• Translate written documents and communications related to new patient intake, ongoing services, client support, and family communication between English and Spanish.
• Accurately communicate information without adding, omitting, or changing the meaning of the information being communicated.
• Maintain professional neutrality and appropriate boundaries when interpreting conversations between families and team members.
• Protect all client information and maintain compliance with HIPAA, confidentiality requirements, and company privacy policies.
• Use only company-approved systems and communication methods when accessing, transmitting, or storing protected health information (PHI).
• Coordinate with team members to ensure interpretation services are available when needed.
• Help reduce language barriers so Spanish-speaking clients and families can effectively communicate with their STEPS care team.
• Maintain professionalism, cultural sensitivity, and respect when working with clients and families.
• Perform other translation, interpretation, and client-support duties as assigned.

Qualifications

• Fluency in both Spanish and English is required, including strong verbal, reading, and written communication skills in both languages.
• Ability to accurately interpret conversations in real time and translate written materials between Spanish and English.
• Ability to communicate effectively with clients, parents/caregivers, and healthcare professionals.
• Strong understanding of confidentiality and the ability to appropriately handle sensitive information.
• Ability to maintain neutrality and accurately convey information without providing personal opinions or clinical advice.
• Strong organizational skills and attention to detail.
• Comfortable providing interpretation services in person, by video, and by telephone.
• Ability to learn terminology related to Applied Behavior Analysis (ABA), autism services, and behavioral healthcare.
• Reliable and able to respond to interpretation needs based on client and team schedules.
• Previous interpretation or translation experience in healthcare, behavioral health, education, or human services is preferred.
• Knowledge of HIPAA requirements and familiarity with medical, clinical, or ABA terminology is preferred.

HIPAA & Confidentiality

The Spanish Translator/Interpreter may have access to protected health information (PHI) and other confidential client information. The employee is required to maintain the privacy, confidentiality, and security of all information encountered in the course of their work and comply with HIPAA, STEPS Behavioral Health policies, and all applicable privacy requirements. Client information may only be accessed, used, or disclosed as necessary to perform assigned job responsibilities.

Physical & Work Requirements

This position may require travel to client homes, clinics, offices, or other approved service locations for in-person interpretation. The employee must also be able to participate in video and telephone interpretation and use computers and other communication technology necessary to perform the position.

Job Description Acknowledgment

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may be modified based on client, clinical, and business needs.

STEPS Behavioral Health is an Equal Opportunity Employer.

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