Job Description

• Provides first class customer service - courteous and helpful to all internal and external customer types - Answers questions in a courteous and professional manner - Partners with internal and external services as needed to ensure appropriate referral is made - Greets and engages with a smile - Determines and meets needs - Seeks positive experience and outcomes - Completes all training and development requirements and participates in continuing education opportunities - Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Shares responsibilities for maintaining adequate supplies and equipment - Maintains general upkeep of work area and maintains a safe environment - Observes and addresses potential environmental hazards and risks - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards - May provide break coverage for others as assigned - May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit - Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc. - Maintains files, logs, and records - Communicates via radio per division and position protocols - Communicates with other team members, departments, guests and management - Shares general and important information - Listens to others - Follows divisional, departmental and organizational protocols - Maintains confidentiality, security, and integrity of data and information - Maintain knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc - Prepares incidents reports - Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station: - May guard facility entrances - controlling access and alarming others as necessary - Escorts patrons or guests - Escorts/monitors drop team and money carts when assigned to gaming facility - May prepare temporary visitor IDs - Responds to security breaches - Executes internal and external patrols of assigned areas and locations - Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility - Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc. - Handles moderately complex issues and problems and refers more complex issues to higher-level staff, direct supervisor or next level manager - All other duties as assigned Pay will depend on experience No experience required, willing to train. Hours will vary between 30-38 hours per week, various shifts available

Job Tags

Similar Jobs